Frequently asked questions

All CIS systems are monitored 24 hours a day, 365 days a year by a UL listed Monitoring Station. Professionally licensed and trained operators are standing by to respond to any situation. If your alarm is going off right now, call the central station at 877-354-7220.

CIS can customize a security system to fit your business needs and your budget. All of our custom-designed systems are completely upgradeable, which allows you to add additional protection as your budget or needs allow.

Once CIS completes the installation or hook-up and inspection of your system, we provide you with a Certificate of Monitoring for your insurance provider. Most insurance companies offer 10% to 20% discounts for having a monitored security/fire system. Ask us about adding Water Leak Detection to your system for additional insurance discounts. Existing customers can request a new certificate any time from the Customers page.

You can contact our business office at 972-241-2299 during normal business hours (Monday to Friday, 9 am to 5 pm) or our monitoring center at 877-354-7220, or submit a service request on this site. If we are unable to resolve the problem over the phone and the assistance of one of our technicians is necessary, we will be glad to schedule a service call that is convenient with your schedule, or we offer 24-hour EMERGENCY SERVICE at emergency service rates.

Submit the Update Emergency Contacts form on the Customers page or call the office at 972-241-2299. For your security we never change a passcode by email or web form: we will call you back at the number on file and verify your identity before any change takes effect.

Monitoring is billed on a recurring schedule. The easiest option is ACH autopay from your bank account, which you can set up by emailing billing@cisalarm.com or calling the office. You can also pay by card over the phone or mail a check to P.O. Box 704115, Dallas, Texas 75370.

Texas requires commercial fire alarm systems to be inspected at least once a year by a licensed fire alarm company. Many cities also require the inspection report to be filed electronically. CIS tracks your due date, schedules the inspection, and files the report where your city requires it.

A service agreement adds an annual system check-up, priority scheduling, and discounted labor to your monitoring account for a small monthly amount. It is optional. Most customers who have one save money the first time a battery or communicator needs replacing. Commercial fire customers can bundle every mandated inspection into the Fire Compliance plan.

We consider customer referrals as the highest praise our customers can give us, and many of our current customers have referred friends or family members to us. To take advantage of our referral program, submit their name on our Referral page or notify any of our representatives, and if the customer signs up for service with us, you will receive three months of free monitoring! It's our way of saying thank you for the confidence you've placed in us.