Existing customers

Your account, handled here

Most account requests can be handled without a phone call. Anything that changes your monitoring account is confirmed by phone before it takes effect.

Customer logins

NMC Monitoring LoginCentral station account: contacts, passcodes, signal history Alarm.com LoginArm, disarm, cameras, and automation from your phone

Alarm going off or need to cancel a dispatch?Call the central station: 877-354-7220

Account requests

What do you need today?

Request serviceKeypad trouble, false alarms, cameras offline, or a sensor to add. We call to confirm a time.Update emergency contactsChange who the central station calls when an alarm comes in. Verified by phone before it takes effect.Request a documentCertificate of monitoring for your insurer, inspection reports, invoices, or a copy of your agreement.Add a service agreementAnnual check-ups, priority scheduling, and discounted labor, billed with your monitoring.

Billing

Pay your bill

Monitoring and service agreements bill on a recurring schedule. Service calls and installs are invoiced when the work is done.

Billing questions: billing@cisalarm.com or 972-241-2299, Monday to Friday, 9 am to 5 pm.

Recommended

ACH autopay

Drafted from your bank account on your billing date. No checks, no late fees, no lapses in monitoring. Email billing to enroll and we send a one-page authorization form.

Enroll in autopay

Card by phone

Call the office during business hours and we will take a card payment or put a card on file for recurring billing.

972-241-2299

Check by mail

Make checks payable to Custom Integrated Systems and include your account number or service address. Mail to P.O. Box 704115, Dallas, Texas 75370. Allow a week for processing.

Office

972-241-2299
Monday to Friday, 9 am to 5 pm

Central station

877-354-7220
24 hours a day, 365 days a year

Email

Service: service@cisalarm.com
Billing: billing@cisalarm.com